Effective Date: 08-09-2026

We respect your privacy and are committed to protecting the personal information you provide while registering for and purchasing passes for V Pass. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how your information is handled when you make a payment through our website. The rights of admission reserved with organising authority & committee as we are only the reseller of their passes.

1. Information We Collect

When you register for or purchase a pass, we may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Postal/Communication Address
• Photograph
• V Paass and category-related information
• Payment and transaction-related information

We collect this information to process your registration, verify your eligibility/category where applicable, generate your V Paass and QR code, and provide event-related services.

2. How We Use Your Information

The information collected may be used for the following purposes:

• To process and confirm your V Paass registration and purchase
• To generate and deliver your digital/physical V Paass and QR code
• To verify your identity, pass, and category at the event venue
• To communicate registration confirmations, payment confirmations, event updates, and important announcements
• To provide customer support and resolve queries related to your registration or payment
• To maintain transaction and registration records for accounting, legal, security, and compliance purposes
• To prevent fraudulent or unauthorized transactions and misuse of our services

We do not sell, rent, or share your personal information with third parties for their independent marketing or promotional purposes.

3. Payment Information and Payment Gateway

Payments made through our website are processed using a secure third-party payment gateway/payment service provider.

When you make a payment, you may be required to provide payment-related information such as card, UPI, net banking, wallet, or other payment details directly to the payment gateway.

We do not store your complete credit card number, debit card number, CVV, UPI PIN, net banking password, or other sensitive payment authentication credentials on our servers.

Payment information is processed securely by the applicable payment gateway in accordance with its own privacy policy, security practices, and applicable payment regulations.

We may receive limited transaction information from the payment gateway, such as:

• Transaction ID/reference number
• Payment status
• Payment date and time
• Amount paid
• Payment method/type
• Other information necessary to confirm and reconcile the transaction

This information may be retained by us for transaction verification, customer support, accounting, legal, security, and compliance purposes.

4. Third-Party Service Providers

We may use trusted third-party service providers to help us operate our services, including payment processing, communication, hosting, technical support, and event management.

Such service providers may have access to information only to the extent necessary to perform the services provided to us and are expected to handle the information securely and in accordance with applicable laws and contractual obligations.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Payment transactions are processed through secure payment infrastructure provided by our third-party payment gateway. We do not store sensitive payment authentication information such as CVV, UPI PIN, or banking passwords on our servers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information for the duration of the event season and for a reasonable period thereafter as necessary for:

• Customer support
• Transaction reconciliation
• Accounting and financial records
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention and security purposes

Once the information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

7. Refund and Cancellation Policy

All purchases for V Paass are considered final.

Due to the limited capacity of the event and the advance planning and arrangements involved, we are unable to provide refunds for:

• Change of plans
• Late arrival
• Failure to attend the event
• Personal reasons preventing attendance
• Incorrect details provided by the customer during registration

Customers are requested to carefully review their registration and payment details before completing the purchase.

In the event of a failed, cancelled, or unsuccessful transaction where the payment amount has been debited from the customer's account, the transaction will be handled in accordance with the payment gateway, banking process, and applicable rules.

If the amount is not automatically reversed within the applicable processing period, customers may contact us with their transaction/reference details for assistance.

Any refund, if applicable under exceptional circumstances or required by applicable law, will be processed through the original payment method or payment gateway, subject to the applicable processing timelines.

8. Payment Confirmation

After a successful payment, we may send a payment or registration confirmation to the mobile number or email address provided during registration.

The transaction reference or receipt may be used to verify your payment and assist with any payment-related queries.

9. Terms and Conditions of the Organizers

Raas Villa

1. Forms will be accepted strictly on a first-come, first-served basis. The management reserves the sole right to accept or reject any form without assigning any reason.
2. Entry to the Raasvilla ground shall be permitted only through the QR Code generated in the Sportsvilla App.
3. Entry to the Raasvilla ground shall be permitted only through the QR Code generated in the Sportsvilla App.
4. This pass shall be valid for 10 days only, as per the Raasvilla 2026 event schedule.
5. The management reserves the right to postpone, reschedule, or cancel the event due to unforeseen circumstances, government regulations, force majeure, or any other circumstances beyond its control.
6. This pass shall be considered void if altered, tampered with, duplicated, transferred, or misused in any manner.
7. The member/pass holder shall be solely responsible for their own safety, belongings, injuries, or any unforeseen incident occurring during their visit to the venue.
8. The management, organizers, venue, and associated personnel shall not be held responsible for any loss, injury, accident, or unforeseen incident occurring on the ground, except where required by applicable law.
9. Entry with alcohol, weapons, or any prohibited/unauthorized items is strictly forbidden. The management reserves the right to deny entry or take appropriate action against anyone found violating this rule.
10. Any form of misbehaviour, misconduct, violence, harassment, nuisance, or violation of the event rules on the ground will automatically result in termination of membership/pass privileges. No refund shall be issued in such cases.
11. Children born between 11th October 2014 and 10th October 2021 will be considered Kids and will be eligible for entry at the applicable Kids Pass price, subject to mandatory registration and submission of valid, verified age proof.
12. Children born on or after 11th October 2021 will be considered Toddlers and will be eligible for free entry, subject to mandatory registration and submission of valid, verified age proof.
13. Persons born before 11th October 2014 will be charged at the applicable Couple Pass price.
14. Registration, submission of all required details, and completion of the payment procedure must be completed before the current phase closes. In case the registration or payment is not completed before the phase changes, the applicant will automatically be charged according to the next applicable phase price.
15. Any misbehaviour with the crowd, management, staff, or fellow attendees, or entry without a valid Couple Pass, will attract two warnings; a third violation will result in cancellation of the Season Pass without refund
16. The management reserves the right to modify, amend, add, or remove any rules and regulations from time to time. All decisions taken by the management in this regard shall be final and binding.
17. Photography & Social Media : By entering the venue, attendees consent to being photographed/video recorded and agree that such content may be used by the management for promotional and social media purposes without objection or claim

MGM

https://www.mgmcultural.com/privacy-policy

Navraat

https://navraatmandligarba.com/privacy-policy

ACRO UFO

1. Garba participants must produce the ID card as and when required by the organizers/volunteers/security.
2. Participants found under the influence of alcohol/drugs/misbehaving will be handed over to the police.
3. The Pass will be confiscated and no refund will be given.
4. The management's decision in this regards will be final.
5. Any non-compliance will result in cancellation of entry without refund
6. In case of any calamities/rains/ fire or other mishaps and legal hurdles, which may cause change of time, cancellation or part cancellation of the festival, the fee is Non Refundable.
7. Timings of Garba shall be as per government and association rules and regulations.
8. For any dispute or clarifications, the decision of Executive Committee of Club UFO shall be final.
9. All legal disputes are subject to Rajkot jurisdiction only.

10. User Consent

By registering for an event or making a purchase through our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and retention of your information as described in this policy.

By proceeding with a payment, you also acknowledge and agree to the applicable Terms & Conditions, Privacy Policy, and Refund/Cancellation Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, payment processes, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, registration, or payment transaction, please contact us:

Email: vpass@100volts.in
Phone: +91 8511157872
Address: 100 Volts Group, 210, RK Supreme. 150 Feet Ring Road, Rajkot-360005, Gujarat, India

By using our website and purchasing a pass, you agree to the terms of this Privacy Policy.